Donesi.com

Terms and conditions

Donesi.com and its affiliates provide their services to you subject to the following notices, terms, and conditions. In addition, when you use any Donesi.com service, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to that service and you will be subject to all governing state laws.

COPYRIGHT
This Web site, Donesi.com service in its entirety, is the sole property of Plotun d.o.o. Serbia and protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Donesi.com and is protected by international copyright laws. All software used on this site is the property of Donesi.com or its affiliates and is protected by international copyright laws. The content and software on this Web site may be used as a personal shopping, and e-commerce resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this Web site is strictly prohibited. The application of this Web site, into any other Web site, is strictly prohibited unless pre-approved by Donesi.com.

TRADEMARKS
Donesi.com and the Donesi.com Logo are registered trademarks of Donesi.com. Donesi.com's trademarks may not be used in connection with any product or service that is not Donesi.com's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Donesi.com.

USE OF SITE
By accessing this Web site you are agreeing to all of the terms, conditions, and statements included in this legal statement. The entirety of this site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Donesi.com. The Donesi.com site may not be linked to any other site without prior consent of Donesi.com. Donesi.com and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Donesi.com believes that customer conduct violates applicable law, disrupts our normal business activities or is harmful to the interests of Donesi.com and its affiliates.

REVIEWS, PHOTOS AND COMMENTS
The party - user, posting the comment, photography or review on products featured on the site, grants Donesi.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant Donesi.com and its affiliates the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.

RISK OF LOSS
All items purchased through Donesi.com are made pursuant to a delivery contract. Should there be delivery errors; Donesi.com will offer reasonable assistance in the correction of that error. However, the risk of loss and title for such items pass to you upon our delivery to the carrier. You must file any such claims with that delivery carrier.

PRICES LISTED
Prices listed on the Donesi.com website should be identical with the ones in the resturants. Restaurants are obliged to advice us on any change in the menu or the prices. Should your notice any differences between these two prices, please let us know about it. Donesi.com is not responsable for any loss caused by the wrong price listed on our website.

CONTENT UPLOAD
Donesi.com offers the opportunity to upload text, files, images, photos, video, sounds, music or any other materials (collectively, "Content") on or through Donesi.com service.

When you upload Content to Donesi.com, you grant the Donesi.com a non-exclusive, world-wide, royalty free license to use, modify, publish, and reproduce your material solely for the purpose of displaying, distributing, and promoting Donesi.com and participating restaurants, at any time, without prior permission and with no termination date.

Donesi.com does NOT claim ANY ownership or copyright of the Content that you upload. You retain full ownership, and your Content is free for you to use in any application that you choose – artistic, commercial, or personal. At the same time, we retain the option to continue using your Content on Donesi.com and its partner sites and applications, in accordance with our stated rights.

Moreover, Donesi.com does not assume the rights to sell or distribute your Content to any third party without your permission.

You represent and warrant that: (i) you own the uploaded Content or otherwise have the right to grant us the license, (ii) the Content and use of your Content on or through Donesi.com does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or any other rights of any person, and (iii) the posting of your Content on Donesi.com does not result in a breach of contract between you and a third party. You agree to pay for all royalties, fees, and any other monies owing any person by reason of Content you post on or through the Donesi.com.

Donesi.com reserves the right to decline publishing or delete any Content for any reason, without prior notice.


E-MAIL NOTIFICATIONS

Donesi.com will send you e-mail messages to notify you about the status of your account or orders as well as periodic newsletter. To unsubscribe, please edit your account or click to newsletter unsubscribe link.

INDEMNITY
You agree to indemnify and hold Donesi.com, its subsidiaries, affiliates, officers, agents, and other partners and employees harmless from any loss, liability, damage, claim, or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of this Web site, including your use of this Web site to provide a link to another Web site or to upload content or other information to the Web site.

DISCLAIMER
THIS WEB SITE IS PROVIDED BY DONESI.COM ON AN "AS IS" BASIS. DONESI.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED IN THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DONESI.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DONESI.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, OR PRODUCTS ACQUIRED THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. DONESI.COM RESERVES THE RIGHT TO LIMIT PURCHASE AND PURCHASE QUANTITY. IN THE EVENT OF ANY SITE ERROR, CUSTOMERS WILL BE LIMITED TO A SINGLE UNIT PURCHASE. PRICING ON THIS SITE MAY BE SUBJECT TO CHANGE WITHOUT NOTICE.

Donesi.com disclaims any and all liability for the acts, omissions, conduct of any third-party users, Donesi.com users, advertisers, and/or sponsors on the Site, in connection with the Site, or otherwise related to your use of the Site. Donesi.com is not responsible for the products, services, actions, or failure to act of any third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third-party advertisers or service and/or product providers referenced on or included in the Site to Donesi.com at Info@Donesi.com. Donesi.com may investigate the claim and take appropriate action, at its sole discretion.


Online payments

Narudzbine na Donesi.com je moguce platiti gotovinski prilikom dostave, a narudzbine iz nekih restorana i onlajn - platnim karticama Visa, Master Card i Maestro posredstvom Banke Inteze ili qVoucher-om. Kada koristite ovu uslugu,  vaze posebni uslovi:

PayOnline troškovi obrade naudzbine
Radi povecanja udobnosti svojih korisnika, osim klasicnog gotovinskog placanja narudzbina prilikom dostave, Donesi.com nudi i dodatnu uslugu PayOnline koja omogucava onlajn placanje narudzbina. Kako ova usluga iziskuje dodatne aktivnosti Donesi.com, kada koristite onlajn placanja uslugom  Donesi.com PayOnline, u konacnom iznosu za naplatu ce biti ukljucena i stavka PayOnline troškovi obrade narudzbine, kao fiksan dinarski iznos, jednak za sve nacine onlajn placanja.

Sigurnost placanja
Donesi.com onlajn placanja se obavljaju na sigurnim sajtovima procesora placanja i ni u jednom trenutku nam nisu dostupni brojevi kartica, naloga ili drugi poverljivi podaci koje ostavljate prilikom placanja. Procesori placanja sa kojima Donesi.com saraduje podatke prenose u kriptovanoj formi, upotrebom najsavremenijih kriptografskih tehnologija i za njihovu sigurnost garantuju procesori placanja.

Sigurnost placanja platnim karticama
Ukolko placate platnim karticama, prilikom unošenja podataka o platnoj kartici, poverljive informacija se prenose putem javne mreze u zašticenoj (kriptovanoj) formi upotrebom SSL protokola i PKI sistema, kao trenutno najsavremenije tehnologije. Sigurnost podataka prilikom kupovine, garantuje procesor platnih kartica, Banka Inteza ad Beograd, pa se tako kompletni proces naplate obavlja na stranicama banke. Niti jednog trenutka podaci o platnoj kartici nisu dostupni našem sistemu.

Autorizacija naplate i povracaj sredstava
Ukoliko procesor naplate podrzava tu opciju (Banka Inteza), prilikom narucivanja na Donesi.com nece biti izvršena naplata, vec samo autorizacija placanja (rezervacija sredstava). U tom slucaju, naplata ce biti izvršena tek kada narudzbina bude isporucena. U slucaju odbijene ili otkazane narudzbine, rezervacija sredstava ce biti poništena u najkracem mogucem roku. U slucaju da ste više puta pokušavali placanje, moze se desiti da isti iznos bude više puta rezervisan, ali ta sredstva nece biti naplacena i rezervacije ce biti poništene u najkracem mogucem roku. 

Ukoliko procesor placanja ne podrzava postupak autorizacije (qVoucher), naplata ce biti izvršena odmah, a u slucaju odbijene ili otkazane narudzbine, placanje ce biti stornirano i sredstva vracena u najkracem mogucem roku.

Za odbijene ili blagovremeno otkazane narudzbine, korisniku ce biti vracen celokupan iznos placen onlajn.

Povracaj sredstava se obavlja iskljucivo preko procesora placanja koji je korišcen prilikom onlajn placanja.

Poništenja autorizacija i storniranje ce sa naše strane biti obavljeno u datom roku, ali je moguce da ce banci ili drugom procesoru placanja trebati neko dodatno vreme pre nego što te promene na racunu budu vidljive.

Izveštaj o placanju
Nakon završenog placanja, putem elektronske pošte cete dobiti Izveštaj o placanju, sa ishodom placanja (uspelo ili nije uspelo) i ostalim detaljima transakcije. Izveštaj o uspelom placanju je dokaz da ste narudzbinu platili onlajn. Ukoliko Vam je potreban i racun iz restorana, molimo naglasite to prilikom narucivanja.

Dostavnica
Prilikom preuzimanja dostavljenih narudzbina placenih onlajn, u obavezi ste da dostavljacu potpišete Dostavnicu.

Reklamacije
Donesi.com Vam omogucava da na lak i brz nacin narucite i platite hranu onlajn, ali ne priprema niti dostavlja hranu, vec to obavljaju restorani. Ipak, kada koristite PayOnline uslugu za onlajn placanja, sve reklamacije mozete uputiti direktno Donesi.com koji ce ih savesno ispitati i adekvatno reagovati.

Ukoliko imate bilo koji problem sa narudzbinom ili naplatom, molimo Vas da nas kontaktirate kako bismo problem što pre rešili.

Privacy policy

Information Collection
We collect information volunteered by consumers when they register and place orders on our Web site. The information we collect through registration and order placement is used to provide the services specified on our Web site. We store information such as page views, computer IP addresses and other statistics in the form of logs. These logs are used solely to enhance the technical performance of our Web site. Users can demand account deactivation, as well as end of information processing, in any moment.

Cookies
We use "cookies" (small text files stored in your internet browser) to enhance your ordering experience. Cookies allow our users to order faster and more efficiently by storing information such as your email address. We do not use cookies to track your surfing habits and activities outside of our Web site. Cookies can be easily and safely deleted from your system. See you browser's help section for instructions.

Information Sharing
In order to process your food order, we must share the following information every time you place an order with a restaurant: your name, e-mail address, delivery address, phone number and food order. This means we will not distribute,sell or rent your e-mail address to any third party except local restaurants.

Advertisement tracking and privacy
This site may use Display Advereting and Remarketing with Google Analytics to advertise online, so third-party vendors, including Google, show targeted ads on sites across the Internet. We, third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimize, and serve ads based on someone's past visits to this website. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

Payments security

All payments cards payments are secured and cripted via SSL protocol and PKI system and their security guarantee Banca Intesa ad Belgrade. We do not have acces to your payment card details. 

Customer Communication
Our customer service representatives may use your telephone number or e-mail address to notify you of the status of your order as necessary and appropriate.

We do not share your information with any third parties, except the local restaurant as stated above. PLOTUN d.o.o. company, owner of the Donesi.com business system can use your e-mail to promote its services or products.

Policy Changes
If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should periodically check this section of our Web site.

By using Donesi.com service you accept the Privacy policy hereby stated as well as Terms of use.

For any further question please contact us via e-mail: info@donesi.com.

PLOTUN d.o.o.
Obilićeva 33, 37000 Krusevac
Phone: +381 64 867 00 01
E-mail: info@donesi.com
Web: www.donesi.com
PIB: 105569457
MB: 20410124

Updated: 18.08.2014.



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